Notícias – Actualidade
1049 — Call recording – The difference between an ordinary sell and an up-sell. The opinion of Robert Wint, EMEA marketing director, Verint Systems
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...
1048 — Lloyds TSB division implements Witness eQuality
Witness Systems announced that Lloyds TSB Asset Finance Division has implemented its eQuality software for use in four UK contact centres. eQuality ContactStore was installed to integrate quality call recording into the Division's customer service and consumer sales...
2738 — Seminário UBL – A Próxima Revolução no e-Business – 30 de Janeiro, Lisboa
O Departamento de Engenharia Informática do Instituto Superior Técnico (IST) e a Sun Microsystems promovem o seminário "UBL - A Próxima Revolução no e-Business". O evento, dedicado à Universal Bussiness Language (UBL) realiza-se no dia 30 de Janeiro, no IST, em...
1047 — VoiceObjects secures order from Germany`s Postbank
VoiceObjects AG has secured a contract to equip Postbank AG, Germany's largest retail bank, with a new automated telephone banking system. VoiceObjects, a German provider of Voice Application Management Systems (VAMS) for developing and operating voice services,...
2737 — e-Government abranda na Europa
Os serviços públicos electrónicos orientados para os cidadãos continuam abaixo dos serviços orientados para as empresas, conclui um estudo recente encomendado pela Comissão Europeia à CGE&Y. Entre 2002 e 2003 verificou-se um abrandamento do e-Government na Europa,...