Repositório
Regulação
Faça a Sua Pesquisa
Categorias
Regulação de Centros Telefónicas
Publicações Recentes
2689 — “RH e Centros de Contacto em 2004” – 15 de Janeiro, Fundação Portuguesa das Comunicações
FÓRUM DE PROFISSIONAIS DE CENTROS DE ATENDIMENTO E CONTACTO E CENTROS DE COMUNICAÇÃO Human...
1009 — University of Cambridge deploys ScanSoft`s Dragon NaturallySpeaking
ScanSoft announced that it has signed a site license agreement with the University of Cambridge....
2334 — HP extiende su política medioambiental a sus proveedores
Los programas para la cadena de suministro (SER) exigen a los proveedores que mantengan políticas...
Newsletter
Mantenha-se a par das nossas últimas publicações.
282 — Do You Really Need a CRM Consultant?
by Dick Lee, High-Yield Marketing Thanks to CRMGuru.com Over time, I've become increasingly uncomfortable with the level of dependency clients have been putting on my...
281 — Convergys Enhances Geneva
Convergys Corporation announced the availability of Geneva Customer Service Agent. Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee...
280 — VERITAS boosts customer satisfaction with Apropos
VERITAS gives customers better, quicker access to information in one month with customer management solution from Apropos VERITAS Software provides storage management...
279 — E.piphany and Genesys Team to Bring Intelligent Contact Center Offerings to Global Customers
Collaboration Leverages Multi-Channel Routing and Single View of the Customer For Effective Contact Center Interactions E.piphany, Inc. (Nasdaq: EPNY), a provider of...
278 — Alcatel to acquire Telera to enter voice self-service market for voice and web convergence
Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an...
277 — Enhanced Genesys Suite 6 delivers new standard of performance and resource optimization for Contact Centers
Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned...