September, 2003 - Centro de Contacto

826 — Aspect targets small and mid-sized enterprises with Iphinity

by Leia Reis | Sep 15, 2003 | Conteúdos Em Ingles

Aspect Communications, a provider of enterprise customer contact solutions, has announced Iphinity, a new suite of bundled solutions built specifically to meet the needs of small and medium-sized contact centres. The first new products of the Iphinity suite are Aspect...

825 — The intimate connection between customer satisfaction and ROI. By Donna Fluss, Principal, DMG Consulting

by Leia Reis | Sep 15, 2003 | Conteúdos Em Ingles

Customers choose to do business with companies that provide the products and services they need and deliver an outstanding experience. Customers expect excellent service and will quickly abandon a business relationship when service quality does not live up to their...

802 — E.U. casts a VOICE to the hearing-impaired

by Leia Reis | Sep 14, 2003 | Conteúdos Em Ingles

Through its VOICE project, the European Commission’s Joint Research Centre (JRC) is developing awareness of voice-to-text (VTT) technology among users, systems producers and suppliers. The objective is to provide cost-effective help for citizens with hearing...

2455 — Alcatel expande DSL no Vietname

by Leia Reis | Sep 12, 2003 | Conteúdos Em Português

A Alcatel, especialista em acesso de banda larga, assinou um contrato com os Serviços Postais e de Telecomunicações do Vietname (VNPT), o operador incumbente de telecomunicações do Vietname, para fornecer soluções DSL (Digital Subscriber Line). Estas soluções aumentam...

824 — Gold Europe & VoiceGenie to drive voice-enabled applications and services in Europe

by Leia Reis | Sep 12, 2003 | Conteúdos Em Ingles

VoiceGenie Technologies announced the appointment of Cardiff-based Gold Europe as a new value-added reseller for the UK market. Gold Europe was founded in 2000 to respond to the increasing demand of custom self-service applications based on voice or touchtone...

(+351) 213 243 750

secretariado@centrodecontacto.com

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826 — Aspect targets small and mid-sized enterprises with Iphinity

825 — The intimate connection between customer satisfaction and ROI. By Donna Fluss, Principal, DMG Consulting

802 — E.U. casts a VOICE to the hearing-impaired

2455 — Alcatel expande DSL no Vietname

824 — Gold Europe & VoiceGenie to drive voice-enabled applications and services in Europe

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(+351) 213 243 750

secretariado@centrodecontacto.com

09:00 - 18:00 Dias Úteis