Notícias – Actualidade
690 — PRINT SCREENS, BRAKES AND SMOKE!
IT REALLY HAPPENED A help desk agent received a call from a client having trouble with his print screen feature. After lots of discussion, a technician was dispatched to diagnose the problem. Heres the conversation: Client: My "print screen" feature doesn't work....
689 — GRAPPLING WITH OUTAGES
BACK TO TYPING 101 Tech Support: You need to right-click on the desktop. Caller: OK Tech Support: Did you get a pop-up menu? Caller: No. Tech Support: OK, right-click again. Do you see a pop-up menu? Caller: No. Tech Support: OK, sir, can you tell me what you have...
2172 — Damovo alarga portfólio para Contact Centers
A Damovo assinou um acordo com a Rockwell FirstPoint Contact, através do qual vai comercializar e distribuir as tecnologias multimédia de Contact Centers da nova parceira tecnológica para a sua base de clientes internacionais. A gama completa de produtos da Rockwell...
688 — HUMOUR HODGEPODGE I
A SENIOR MOMENT One evening I received a call from a very sweet elderly lady. Apparently her son had given her a computer along with our web site address so she could book airline tickets to visit him. I was expecting the typical request for help in navigating our web...
1546 — Acuerdo tecnológico entre Altitude Software y Verint Systems
El líder tecnológico en soluciones de Contact Center, Altitude Software, ha anunciado la integración de la plataforma Altitude uCI con la plataforma de grabación inteligente Verint ULTRA. Esta oferta conjunta entre Altitude Software y Verint permite alcanzar unos...