Notícias – Actualidade
1541 — Macfarlane contact centre technology helps Oxford City Council
Oxford City Council has announced it has improved the service it provides to local citizens by adopting a new customer contact strategy that puts technology right at the heart of its organisation. The Council's technology-focused customer contact strategy,...
1508 — Offshore Customer Management Conference, 1-3 November, Cape Town, South Africa
The second International Conference on Offshore Customer Management, will be held in South Africa, on the 1-3 November. It is addressed for senior customer service and business strategy decision makers. Europe Contact Center endorses this event as media...
1540 — IDC Information Society Index 2004: Rankings and Data
Denmark appears as the top ranking nation in IDCs Information Society Index (ISI), a study that combines 15 variables in four infrastructure pillars to calculate and rank 53 nations ability to access and utilize information and information technology. For...
1539 — European E-BUSINESS workshop
The sixth European e-Business Support Network (eBSN) workshop, will be held in Rome on 19 November 2004, with focus on helping SMEs to identify these tools and services and making them more widely available. The eBSN workshop will present successful SME support...
1538 — Aspect Uniphi Suite available in the UK
Aspect Communications has announced the UK availability of Aspect Uniphi Suite. Aspect Uniphi Suite is presented has an advanced contact centre operating environment that combines communication routing, data integration, advanced speech, reporting and analytics...