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1871 — Ericsson launches stand-alone MX-ONE IP communications platform
Ericsson has launched a stand-alone version of its MX-ONE IP communications platform - a...
3636 — Estudo demonstra escalabilidade do WebFOCUS
Uma avaliação realizada pela consultora Ventana Research à escalabilidade de duas aplicações...
3635 — Oferta e procura de formação em TIC nos últimos 8 anos
O Observatório da Ciência e do Ensino Superior publicou este ano o estudo analítico da informação...
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2936 — 7ª Edición del Salón Profesional de los Centro de Contacto y las soluciones CRM
23, 24 y 25 de Noviembre de 2004 en el Hotel Meliá Avenida América en Madrid Hace 5 años se realizó el primer salón Call Center y desde entonces se ha revelado...
1411 — Verint Systems partners with TARP in an Enterprise Quality workshop
Verint Systems bas launched a new enterprise quality workshop, to be delivered in partnership with the service transformation firm, TARP. The workshop, entitled...
2935 — Peoplesoft firma el mayor contrato de su historia con el SAT Mexicano
El contrato con el Servicio de Administración Tributaria de México asciende a 50 millones de dólares El pasado 29 de julio, el Servicio de Administración...
1410 — Teleperformance USA acquires VOICE FX
Teleperformance USA has announced it has acquired an 80% interest in VOICE FX, LLC, which provides hosted interactive voice response services, supported by advanced...
1409 — Alcatel chosen by MTS to deliver an EDGE mobile network in Samara
Alcatel has signed a contract with the mobile operator, Mobile TeleSystems, for the deployment of an MTS EDGE (Enhanced Data rate for GSM Evolution) network over the...
1401 — Voice Technology – The way forward for cost-effective customer servicing?
An Edify Customer Service Insight Paper that looks at the past, present and future of speech technologies in the call centre. In the early days of call centres,...