August, 2004 - Centro de Contacto

1409 — Alcatel chosen by MTS to deliver an EDGE mobile network in Samara

by Leia Reis | Aug 10, 2004 | Conteúdos Em Ingles

Alcatel has signed a contract with the mobile operator, Mobile TeleSystems, for the deployment of an MTS EDGE (Enhanced Data rate for GSM Evolution) network over the city of Samara, in Russia. Under the term of this contract, Alcatel will enable the EDGE...

1401 — Voice Technology – The way forward for cost-effective customer servicing?

by Leia Reis | Aug 9, 2004 | Conteúdos Em Ingles

An Edify Customer Service Insight Paper that looks at the past, present and future of speech technologies in the call centre. In the early days of call centres, many operators extended their agent offering by developing self-service solutions based on...

1407 — Bahrain-based InfoCall Implements Altitude uCI

by Leia Reis | Aug 9, 2004 | Conteúdos Em Ingles

InfoCall, the provider of outsourced customer support services in Bahrain, is implementing the Altitude uCI solution. Through this measure, the Company wants to power its new contact centre outsourcing operations. Adel Al Safar, Chairman of InfoCall, explained...

1405 — Garlands appoints new head of MIS

by Leia Reis | Aug 6, 2004 | Conteúdos Em Ingles

Ron Coleman has been appointed to the post of Head of Management Information Systems, at Garlands Call Centres. He was the former responsible for overseeing the Absence Management process for over 4,500 personnel as well as for generating key performance and absence...

2934 — UGT propone a Telefónica que instale en Tarragona el centro de I+D previsto para Catalunya

by Leia Reis | Aug 6, 2004 | Conteúdos Em Espanhol

El sindicado UGT de Tarragona presentará una propuesta para que Telefónica ubique en Tarragona el centro de investigación y desarrollo (I+D ) que tiene proyectado en Catalunya. De esta forma, este centro favorecería ‘la dinamización económica de la zona y...

(+351) 213 243 750

secretariado@centrodecontacto.com

09:00-18:00 Dias Úteis

1409 — Alcatel chosen by MTS to deliver an EDGE mobile network in Samara

1401 — Voice Technology – The way forward for cost-effective customer servicing?

1407 — Bahrain-based InfoCall Implements Altitude uCI

1405 — Garlands appoints new head of MIS

2934 — UGT propone a Telefónica que instale en Tarragona el centro de I+D previsto para Catalunya

Pesquisa

Arquivo Geral

Novidades

Lisboa | Moura | Condeixa

(+351) 213 243 750

secretariado@centrodecontacto.com

09:00 - 18:00 Dias Úteis