May, 2005 - Centro de Contacto

3502 — PT baixa preços Fixo-Móvel

by Leia Reis | May 16, 2005 | Conteúdos Em Português

A PT Comunicações baixou os preços das comunicações com destino às redes móveis, na sequência das últimas deliberações da Anacom sobre os preços bases das comunicações. O operador incumbente vai continuar a baixar os preços das chamadas para redes móveis a cada três...

1762 — Witness Systems Releases Enhanced Workforce Management Solution

by Leia Reis | May 16, 2005 | Conteúdos Em Ingles

Witness Systems announced enhanced capabilities to its workforce management software, following the companys first quarter combination with Blue Pumpkin Software. The enhancements are available as part of the standard delivery for the companys pre-packaged...

1761 — Macfarlane technology drives customer service improvements at Derbyshire

by Leia Reis | May 16, 2005 | Conteúdos Em Ingles

Derbyshire County Council has set up a 24/7 customer contact centre with the aim of providing a single point of access for the first time resolution of service queries – at any time of the day or night. According to the release note issued by Macfarlane...

1760 — Datapoint implements customer contact recording system for Virgin Airways

by Leia Reis | May 16, 2005 | Conteúdos Em Ingles

Datapoint has implemented a new customer contact recording system for staff based in Virgin Atlantic Airways worldwide sales and service centres. Virgin Atlantic Airways believes that the solution will enable it to deal with customers in a more efficient and...

1759 — Speech recognition Best Practice study sponsored by Edify

by Leia Reis | May 16, 2005 | Conteúdos Em Ingles

Edify Corporation announced it has joined forces with Purdue Universitys Center for Customer-Driven Quality to determine best practices for deploying speech recognition systems. ‘Speech is everywhere and call center professionals today are absorbing an...

(+351) 213 243 750

[email protected]

09:00-18:00 Dias Úteis

3502 — PT baixa preços Fixo-Móvel

1762 — Witness Systems Releases Enhanced Workforce Management Solution

1761 — Macfarlane technology drives customer service improvements at Derbyshire

1760 — Datapoint implements customer contact recording system for Virgin Airways

1759 — Speech recognition Best Practice study sponsored by Edify

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Lisboa | Moura | Condeixa

(+351) 213 243 750

[email protected]

09:00 - 18:00 Dias Úteis